Refund policy

This policy explains how refunds work for SEO Tracker Pro subscriptions and credit packs. How you get a refund depends on where you paid.

Items in [square brackets] are placeholders that must be completed before launch.

Purchases in Google Play

Google Play handles billing and refunds for purchases made in the Android app. Request a refund through Google Play:

• Within 48 hours of purchase you can usually request a refund yourself in your Google Play order history.
• After that, Google Play may still refund at its discretion, or you can contact us and we will review the request in the Google Play Console.
• Read Google Play's refund policy.

Purchases in the App Store

Apple handles billing and refunds for purchases made in the iOS app. We cannot issue refunds for App Store purchases ourselves. Request one at reportaproblem.apple.com.

Purchases in the web app

Payments in the web app are processed by Stripe.

• Cancelling: you can cancel a subscription at any time from the billing page of the web app. You keep your plan until the end of the period you have paid for and are not charged again.
• Refunds: [Decide and describe the policy, for example: "If you contact us within 14 days of your first payment for a plan, we will refund it in full. Renewals and later payments are not refunded, except where required by law or where we charged you in error."]
• EU and UK consumers: [Describe how the statutory 14-day right of withdrawal applies to digital services and credits, including the consent to immediate performance collected at checkout.]

To ask for a refund of a web payment, email support@seotrackerpro.com from your account email address with the date and amount of the payment.

What happens after a refund

• Subscriptions: the refunded subscription ends and your account moves to the Free plan. Your projects and data are kept.
• Credit packs: credits from the refunded pack that you have not used yet are removed from your account. Credits that were already used cannot be reversed, and your balance never goes below zero.

Failed checks are never charged

You do not need a refund for credits used by a failed check: credits are only charged when a check succeeds, and reserved credits are returned automatically when one fails or is cancelled.

Contact

Questions about a charge? Email support@seotrackerpro.com.